Shipping policy
Where we ship
We currently ship to all addresses within the United Kingdom, including Northern Ireland. We don't ship internationally at the moment — if you're outside the UK and would like to order, get in touch at support@calvon.net and we'll let you know as soon as that changes.
Delivery costs
Subscription orders — FREE delivery, always. Every subscription order ships free, on your first delivery and every one after it.
One-time purchases — £3.99 flat rate. Standard delivery on one-off orders is £3.99 per order.
Dispatch and delivery times
Orders placed before Monday to Friday are dispatched the same working day. Orders placed after this time, or over the weekend or on bank holidays, are dispatched the next working day.
Once dispatched, delivery typically takes:
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Standard delivery: 2–3 working days
Please note these are estimates, not guarantees. During busy periods (such as around Christmas) or in the event of carrier disruption, deliveries may take slightly longer.
Order tracking
You'll receive a dispatch confirmation email with a tracking link as soon as your order leaves us. If you have an account, you can also view tracking under your order history.
Subscription deliveries
Subscription orders are dispatched automatically on your chosen schedule. You'll receive an email reminder days before each renewal, and you can pause, skip, or cancel your subscription at any time from your account — no fees, no minimum term.
Missing, delayed, or damaged orders
If your order hasn't arrived within 10 working days of your dispatch email, or arrives damaged, contact us at support@calvon.net with your order number and we'll put it right — whether that's a replacement or a refund.
If a parcel is returned to us because the delivery address was incorrect or incomplete, we'll contact you to arrange redelivery. A redelivery charge may apply for one-time orders.
Address changes
Need to change your delivery address? Contact us as soon as possible at support@calvon.net. We can update the address any time before dispatch. For subscriptions, you can update your delivery address for future orders directly in your account.
Questions?
Email us at support@calvon.net and we'll get back to you within 3 working days.