Contact Us

We're a small UK team and we read every message ourselves — no bots, no ticket black holes.

Get in touch

Email: support@calvon.net

We aim to reply to every message within 1–3 working days, Monday to Friday. Messages sent over the weekend or on bank holidays will be answered the next working day.

Before you email — quick answers

Where's my order? You'll find your tracking link in your dispatch confirmation email. If your order hasn't arrived within 10 working days of dispatch, email us with your order number and we'll chase it up.

How do I pause, skip, or cancel my subscription? You can manage your subscription anytime from your account — no need to contact us, and there are no cancellation fees. If you're having any trouble, email us and we'll sort it for you.

Can I change my delivery address? Yes — email us as soon as possible and we'll update it before dispatch. Subscribers can update their address for future orders directly in their account.

I have a question about ingredients or suitability. Full ingredient information is listed on every product page. If you're pregnant, breastfeeding, taking medication, or have a medical condition, please speak to your GP or pharmacist before taking any food supplement — they know your situation, and we're not able to give medical advice.

Wholesale, press, or partnership enquiries? We'd love to hear from you — email support@calvon.net with "Wholesale" or "Press" in the subject line.

What to include in your message

To help us help you faster, include:

• Your order number (starts with #, found in your confirmation email)
• The email address you ordered with
• Photos, if your query is about a damaged or incorrect item